Frequently Asked Questions (FAQs)
Rang Sitaray is a fashion brand dedicated to providing export-quality clothing at affordable prices. We offer a diverse range of stylish and comfortable apparel for men, women, and unisex customers while ensuring quality, affordability, sustainability, and excellent customer service.
We are a Pakistan-based fashion brand passionate about delivering high-quality clothing that combines comfort, durability, and the latest fashion trends. Our mission is to redefine fashion in Pakistan with premium yet affordable apparel.
Our aim is to constantly evolve with the needs of our customers, keeping in mind quality, comfort, durability, and the latest fashion trends. We focus on offering high-quality clothing for men and women that reflects style and sophistication.
Rang Sitaray offers a wide range of apparel for men, women, and unisex, featuring trendy designs and premium fabrics.
No, Rang Sitaray operates exclusively online, allowing us to serve customers all across Pakistan with convenience.
We deliver confirmed orders across Pakistan within 3 to 5 working days.
We use third-party delivery services such as PostEx and Leopards Courier to ensure smooth nationwide deliveries.
Standard delivery charges are PKR 199 per order for orders under PKR 3,000.
PLACE YOUR ORDER IN THREE EASY STEPS!
- Add the desired items to your cart and proceed to checkout.
- Submit your order with the correct delivery and contact details.
- Wait for a confirmation call from our customer service representative.
At Rang Sitaray, we do not accept returns.
We do not offer refunds; however, we do provide exchanges.
Yes, you can exchange products within 7 days of purchase with the original sales receipt, provided the product is defective or an incorrect size. Items must be unworn, unaltered, and have their tags attached. Promotional merchandise is non-exchangeable.
If you receive a damaged parcel or find the seal broken, do not accept the order. If you receive a faulty product, call our customer care helpline at +92 370 5925271 (12 PM - 9 PM) or email us at rangsitaray@gmail.com.
Sometimes, items may be sent in separate parcels. If your order is incomplete beyond one business day, please contact our Customer Care team for assistance.
If your item does not fit, please refer to our exchange policy to request a size exchange.
Orders cannot be canceled once they have been verified and dispatched.
Yes, if you call our Customer Care team immediately. Once the order has been processed and dispatched, modifications cannot be made.
For security reasons, we are unable to change the delivery address once the order has been confirmed.
We do not provide restocking dates, but we recommend checking back regularly as we restock frequently.
You can shop online at www.rangsitaray.com for nationwide delivery.
We provide size charts for all our products on the website to help you choose the right fit.
After successfully placing your order, you will see an order number on your screen and receive an email confirmation.
While we make every effort to display accurate colors, actual colors may vary slightly due to different device screens.
We restock within 15-20 days, so we recommend checking back regularly.
Yes! All online transactions on our website are secured with an SSL certificate, ensuring the safety of your personal information.
We accept online bank transfers and cash on delivery (COD). Currently, card transactions are not available.
Currently, we deliver only within Pakistan.
Yes! We offer promotional discounts from time to time.
Yes, our Customer Support team is available via call, chat, and email from 12 PM to 9 PM, Monday to Saturday.
Our office is located in Gulshan-e-Maymar, Karachi, Pakistan.
Yes! You can find us on Facebook, Instagram, YouTube, and Twitter.
We currently do not have a dedicated HR email. For any queries, please email us at rangsitaray@gmail.com.
Yes! Visit us at www.rangsitaray.com.
No, creating an account is not compulsory. You can check out as a guest.
You can sign up on our website to stay updated with the latest trends and offers.
You can update your information by logging into your profile settings on our website.
Adding an item to your cart does not reserve it. If another customer checks out before you, the item may go out of stock.
Yes, your package is sealed and secured. You must sign upon delivery to ensure proper receipt.
We can only deliver to one address per order. If you need multiple deliveries, please place separate orders.
Once your order is dispatched, you will receive a tracking number via email or SMS. Use it on the courier’s website to track your package.
No, we do not offer repair services for purchased items.
Enter your coupon code at checkout, click ‘apply’, and your discount will be adjusted automatically.
If a paid order is canceled at the customer's request, we provide a store credit (e-store coupon) valid for three months. If canceled from our end, the amount may be refunded to your bank account within 5-7 business days.
If you haven’t received an email, please wait for a confirmation call. If you do not receive a call either, contact us at +92 370 5925271 or email rangsitaray@gmail.com.